Terms of Service

Last updated: July 20, 2026

Provider: Grow Big Marketing LLC, a limited liability company formed in the State of Wyoming, USA. "We", "us", "our". Contact: through the contact form at growbigmarketing.com. Effective date: July 20, 2026

By ordering, subscribing to, or using the Services, you ("Client", "you") agree to these Terms.

1. The Services

We provide software and services that may include, depending on what you order:

• hosted applications and tools;
• data analysis, reporting, and dashboards;
• integrations, automation, and data pipelines between your systems (for example CRMs, payment processors, call recording, and ad platforms);
• call and conversation analysis; and
• related setup, configuration, operation, consulting, and ongoing improvement work.

The specific services, deliverables, scope, and fees that apply to you are set out in the order form, statement of work, sign-up, or checkout page you accept ("Order"). These Terms govern all of them. If an Order conflicts with these Terms, the Order controls for that engagement.

2. Fees and billing

• Fees, billing frequency, and any recurring charges are those stated in your Order or at checkout. Where the Services are subscription-based, they are billed in advance and renew automatically each period until cancelled.
• Payment is processed through our payment processor (Stripe).
• We may change fees for future periods and will give you at least 30 days' notice before an increase takes effect. Continued use after it takes effect is acceptance of the new fee.
• Fees are exclusive of any applicable taxes, which you are responsible for.

2.1 Non-refundable fees. The Services are a service, not a product. Each billing period we perform work on your behalf, which may include hosting, operating, configuring, building, analysing your data, and continuing to develop and improve what we deliver to you. Because that work is delivered during the period it is billed for, all fees are non-refundable and are payable in full for each billing period, whether or not you use the Services during that period. We do not give refunds, credits, or pro-rata adjustments for unused time, partial billing periods, work or capacity you did not use, or cancellation part-way through a period, and cancellation takes effect at the end of the then-current billing period (section 3). This clause does not exclude or limit any right you may have that cannot lawfully be excluded or limited.

3. Term, renewal, and cancellation

• Subscription Services continue until cancelled. Either party may cancel with 30 days' written notice, effective at the end of the current billing period.
• Project or fixed-scope work runs for the term stated in its Order.
• On cancellation we will stop future billing, disable access at period end, and, on request, delete or return your data per section 6.

4. Intellectual property

4.1 Your materials stay yours. As between the parties, you retain all ownership of the data, content, methodologies, criteria, feedback, recordings, and other materials you provide or generate through the Services ("Client Materials"). Nothing here transfers ownership of Client Materials to us.

4.2 Our technology stays ours. We retain all ownership of our platforms, software, source code, tools, infrastructure, templates, models, and know-how ("Provider Technology"), including all improvements to them, except for Client Materials.

4.3 Licence to operate. You grant us a limited, non-exclusive licence to host, process, and use Client Materials solely to provide, operate, and improve your own instance of the Services for you.

4.4 No cross-client use or training. We will not use your Client Materials, feedback, or data to train, tune, or improve any model, instance, or service provided to any other client. Your data, and anything derived from it for you, is isolated to your account. Any general model or software capability we use is built on our own or licensed material, not on your data.

4.5 White-labeling, where agreed. White-labeling (presenting the Services under your own brand) is available only where we expressly agree it in an Order. It is not automatic. Unless so agreed, the Services are provided under our own terms and branding.

5. Confidentiality

Each party will keep the other's non-public information confidential and use it only to perform under these Terms. This survives termination.

6. Data protection and processing

6.1 Roles. Where personal data is contained in the data, recordings, or records you provide (which may include personal data of your staff and of third parties), you are the data controller and we are the data processor.

6.2 Our commitments. We will: process personal data only on your documented instructions to deliver the Services; keep it isolated per account (section 4.4); apply appropriate technical and organisational security measures; assist you with data-subject requests and security matters as reasonably required; and delete or return the data on termination per section 3.

6.3 Sub-processors. We use third-party sub-processors to deliver the Services, falling into categories including cloud hosting and infrastructure, AI and transcription, analytics and data, payment processing, and the third-party platforms you connect us to. The specific providers we use, and how we combine them, are part of our confidential methods and are not published. Where a client is legally entitled to the identities of the sub-processors handling its data, we will provide them to that client under its Order or Data Processing Agreement, subject to confidentiality. We will notify affected clients of any material change to how their data is handled.

6.4 Your responsibilities. You are responsible for having a lawful basis and any required notices or consents to collect the data you share with us (including for recording calls where applicable), and for complying with the laws that apply to you.

7. Acceptable use

You will not use the Services unlawfully, upload material you have no right to, attempt to reverse engineer our technology, or resell the underlying software itself (as opposed to a service you are expressly permitted to deliver on it).

8. Warranties and disclaimers

We provide the Services with reasonable skill and care. Analytical and AI output assists human judgement and does not replace it; it may contain errors and should be reviewed by a qualified person before you rely on it. Except as expressly stated, the Services are provided "as is" and we disclaim all other warranties to the extent permitted by law.

9. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect or consequential loss, and each party's total liability under these Terms is capped at the fees you paid in the 3 months before the event giving rise to the claim. Nothing limits liability that cannot be limited by law.

10. Changes to these Terms

We may update these Terms and will post the updated version and, for material changes, give reasonable notice. Continued use after changes take effect is acceptance.

11. Governing law and disputes

These Terms are governed by the laws of the State of Wyoming, USA, without regard to its conflict-of-laws rules. Subject to the arbitration option below, the state and federal courts located in Wyoming have exclusive jurisdiction over any dispute.